Frequently Asked Questions
Everything you need to know about shopping with SPELL
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can follow your SPELL package right to your door.
Do you offer international shipping?
Yes, we ship our fashion collections globally. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our style team for specific measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
How should I care for my SPELL garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Most of our delicate pieces prefer a cold hand wash and drying in the shade.